Privacy Policy
When you purchase any holidays from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address, contact number.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our new offers, new destinations and other updates.
CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
f after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at vihar.inc@gmail.com
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
PAYMENT
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
COOKIES
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at +91 9820034135 Email: vihar.inc@gmail.com or by mail at A702, Bluebell, Hiranandani Estate, Thane (W)
Refund and Cancellations
POLICY REGARDING CANCELLATION / NO SHOW / EARLY DEPARTURE :
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing.
Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :
60 days & prior to arrival - 45% of the tour/service cost.
59 days to 15 days prior to arrival - 75% of the tour/service cost.
14 days to 08 days prior to arrival - 90% of the tour/service cost.
07 days & less, prior to arrival or no show - NO REFUND.
Please note -
Irrespective of above mentioned cancellations slabs - incase of cancellation of tour / travel services after the booking is made with us - a minimum 10% service charges would be applicable.
In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
In case of special train journey (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) - a separate cancellation policy is applicable (which would be advised as and when required).
Consulate OR VFS charges and service fees are non refundable always.
Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
REFUND :
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail vihar.inc@gmail.com
Terms and conditions
ARRIVAL AND DEPARTURE POLICY:
General Hotel Check-In Timings: 1200 - 1500 Hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Hotel Check-Out Timings: 0900 - 1100 Hours
Late check-outs are available on request and subject to availability or with additional Payment direct with hotels.
TERMS & CONDITIONS FOR DOMESTIC AND OUTBOUND TOUR
All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to Sojo's Vihar Travels.
BOOKING :
On confirmation of booking your contract is with SoJo's Vihar Travels. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.
No amendments allowed after commencement of travel.
All booking must be made on pre-payment basis (i.e. must be paid in full in India before the passengers departure & in foreign currency as indicated in the manual & adhering to the RBI guidelines/rules/circulars issued by the concerned authorities & also include provisions of FEMA 1999.
Payments in INR/Foreign currency must be accompanied by the original passport & tickets of all the passengers traveling.
All rates are subject to a revision if there is a fluctuation in the currency rates.
PAYMENT TERMS :
TOUR BOOKING BY INITIAL PAYMENT:
For the services contracted, a minimum deposit of 60% of the total cost is to be paid by you to SoJo's Vihar Travels. The deposit is required to hold the booking on confirmed basis.
BALANCE PAYMENT :
Balance payment is to be made 15 days prior to the date of start of services. Any booking made within 15 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.
Note :
Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year, Pushkar Fair, Diwali etc) full payment is required to be made at the time of booking itself.
MODE OF PAYMENT :
Online transfer, Cheque deposits, Credit Card , Debit card, PhonePe , GPay, RazorPay
( We do not accept any direct cash deposit in our bank account. )
In case of payment through credit/ debit card, 3.5% bank charges would be levied over and above the total amount.
All payments should be free and clear of any withholding tax and deduction.
Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
Changes to this Privacy Policy: -
We reserve the right to change this policy should we deem it advisable to do so. If we make material changes that will affect personal information we have already collected from you, we will make reasonable efforts to notify you of the changes and to give you the opportunity to amend or cancel your registration.
